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Frequently Asked Questions

• General Questions

  I didn’t receive an email with the registration codeHow can I learn to use the service?Where are your servers located?Which languages do the galleries support?What happens to my galleries if I cancel my subscription?Do clients need to register to view or download files?How long are my galleries stored?Why was my gallery deleted?Can deleted galleries be restored?Which browsers are supported by the service?Why do photos and videos take a long time to load when viewing the gallery?

• Subscription

  How can I switch from a monthly to an annual subscription?Can I change my subscription plan?Do I need to link a card to activate a free subscription?What happens to the galleries if I cancel my subscription?

• Uploading Files to Galleries

  Why are my gallery files uploading slowly?Do I need to wait for files to finish uploading to edit the gallery?Why do my photo thumbnails show “Processing” after uploading?Why do I get an error when uploading a photo?Why do errors occur when uploading videos to the service from a mobile device?Does Pixover support the RAW format?What is the maximum photo upload size?I can’t set a video as the gallery cover. What should I do?

• Downloading Files from the Galleries to Devices

  Why create an archive when downloading files from the gallery?Why can't I download photos and videos from the gallery to my phone?Where can I find the downloaded archive with files on my phone?Why are photos and videos downloading slowly from the gallery?Can I download photos in a compressed size for social media?

• Website Builder

  How to connect a custom domain to your website?SEO for your website: how to make it discoverable?In what language can I create my website?How to view your website statistics? (Connecting Google Analytics)How to accept payments on your own website?